Built for African hospitality & operations teams
Report it. Own it. Resolve it.
Chapajob turns guest complaints, maintenance issues and departmental handoffs into tracked, owned, resolved work — with evidence, deadlines and management reports.
- <30s
- to report an issue from the floor
- 100%
- of actions captured in an audit trail
- 24/7
- escalation before SLAs breach
Report it
Anyone on the floor raises an issue in seconds — with photos and location.
How it works
From a problem on the floor to proof in the report
Report
A housekeeper, guest-facing agent or technician raises the issue from their phone in under 30 seconds.
Route
Chapajob sends it to the right site, department and queue based on category and urgency.
Own
One accountable owner, an acknowledgement clock and a resolution deadline. No more silent tickets.
Prove
Photos, comments and timestamps build an audit trail that management reports draw from automatically.
Everything operational teams need
One platform for issue reporting, ownership, escalation and proof — designed for multi-site, multi-department African organisations.
Report from anywhere
Mobile-first issue capture with photos, categories and priority — so nothing gets lost in a WhatsApp thread.
Route to the right queue
Auto-route by site, department and urgency so front desk, housekeeping, engineering and F&B each see their work.
Own every issue
Clear assignment, acknowledgement deadlines and resolution targets. Everyone knows who is accountable.
Escalate before it breaches
SLA policies and escalation paths keep overdue work visible to managers before guests notice.
Evidence and audit history
Immutable timelines, internal comments and attachments prove what happened and when.
Management reports
HOD reviews, daily summaries and recurring-issue reports turn activity into action points.
Who it's for
Built for teams where things get lost between departments
Hotels & lodges
Guest complaints, room defects and housekeeping handoffs resolved before the review is written.
Hospitals & clinics
Facility faults, equipment issues and cleaning escalations tracked with clear ownership.
Schools & campuses
Maintenance requests from staff and dorms routed to the right team with deadlines.
Facilities & property
Multi-site portfolios with per-site SLAs, escalation paths and management reporting.
See Chapajob in action
We are onboarding a limited number of design-partner hotels and operations teams. Tell us about your organisation and we will schedule a walkthrough.
- Free pilot period for qualified design partners
- Setup support for sites, departments and users
- M-Pesa and local billing options coming soon